AIG reviews

Way too many levels of managers. They have 7-8 layers of managers in various departments. In some instances there are more managers than people who do the actual work of writing policies or managing claims. They are trying to save costs by not replacing workers at the bottom levels and this creates situations where the people who do the necessary work of insurance are overworked. The technology is horrid. They push out systems that are inefficient and not catered to the specific departments using them. The systems often crash and the Help Desk is useless. There are no more on-site IT techs so it takes days or weeks to resolve even simple computer issues. The attempt to hub everything from Human Resources to IT is short-sighted and creates a block of work flow. The people in the hubs frequently have no answers and there is frustrating delays to get anything done. Also, HR often does illegal things because they are clueless about state-specific obligations and requirements.

We are promised to be the next auditors of the future. This does not translate to the structure, training or leadership we have received. Work/Life Balance. Management is from New York and not accustomed to the Charlotte commute. Very strict about working hours even though we are salary employees. We all stare at our screens to appease management to show we “worked” till 5. We are all adults and perfectly capable of doing the work when it is needed, now I have to sit in traffic because I sat at a desk doing nothing for management. Training is not sufficient, barely covers the job, role responsibilities, systems utilized. Most of the NY auditors are leaving the company in March. Shadowing and learning from these auditors would of been highly beneficial. This was never organized. Not sure what is going to happen when these NY auditors leave the company as new team members are barely trained. Guides are outdated, there is not a specific learning and development dedicated team. Realistically they should of completed their mass hiring 6 months before phasing our their NY team members. We should of been shadowing, partnering, utilizing these individuals - instead we received sub par training, inflexible work schedules and low morale. This is all covered up by shiny new offices. On my second day I was told by one member of leadership that this place was a revolving door. Now I see why.