AIG reviews

Recent culture of change has been difficult to convey into the voluntary products market. Field sales staff is all new as of 2008 but HO still works in the old environment. The two processes are yet to come together effectively.

Little room for advancement if you start in a trainee because there is a formal criteria for advancement, such as a mninimum number of Bi settlement. A regular claims adjuster only keeps claims for the first 60 days which is not enough time to settle BI claims, In the entry level position you are on an ABC phone line and have to answer your phone no matter what, Many entry level adjusters have to do their own estimates, If a claim is open more than 60 days and not settled, you are required to close down the reserves, even though you still have to actively work the file--this results in an underestimate of the claims you actually have, When you finally do have to make a payment, you have to reopen the reserves and issue the payment. The goal is to get a 110% claim closure rate, but this is only achieveable on paper when you randomly close claims. This does not make business sense