The usual STAR method questions
Technical Support Representative Interview Questions
1,756 technical support representative interview questions shared by candidates
Name a time where you had limited resources but were still expected to deliver great performance
Tell me about yourself.
What was a time you displayed exceptional customer service? Tell me something interesting about the city you live in. Do you have any tech support experience? if so, explain. What do you enjoy about customer service? Are you available to work evenings and weekends?
Star format, what are your goals for the next five years, Have you ever had a policy you didnt aggree with, what can you offer this co, why did you leave prior job, what happened? Have you ever had a trustworthy issue with a peer, have you ever had a deadline you could not meet
Why should we hire you?
Star Format.
How have you dealt with angry or upset customers before?
Do you have any experience with technology and customer support?
They were standard situational questions. Even the tech support questions were very basic. No questions about standard TCP/IP protocols, coaxial vs. fiber optic or anything else of that nature.
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