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Support Escalation Engineer Interview Questions
508 support escalation engineer interview questions shared by candidates
Are you willing to relocate? How could I know your loyalty to Citi?
Talk about a time you had to work cross collaboratively, and what your role in that was?
Question: Tell me about yourself
Given this is the very top tier support, customers expect you to be a SME on everything so how would you cover your lack of knowledge
1. strong at ? weak at ? 2. background introduction 3. If good at communication. 4. Willing to take challenge? 5. How to do team work.
The hardest questions I got was related to the project. The team knew the software at a very high level
- AAD connect issues and troubleshooting - Sync issues for AAD and AD - Exchange questions - ADFS scenarios with O365 - O365 identity Questions
I was asked questions based on Kubernetes, Docker and Linux. In managerial round, I was asked questions based on various scenarios during my tenure in previous organizations and customer handling.
How to troubleshoot connectivity in Azure
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