Work history, training experience, etc
Support Escalation Engineer Interview Questions
508 support escalation engineer interview questions shared by candidates
- How would you troubleshoot an "Unknown Error" message popping up when you start an application on your workstation? - Look at the product's architecture on the screen and suggest ways to improve it.
Interview focused heavily on APAC specific given the role being based in Singapore. There were questions around expected challenges for markets which META faces based on my understanding, such as SG, MY and CN, how each differ and how each specific example/scenario would differ for a given market.
Tell me about a time where you had to do something that was outside of the usual process
Phone interview contained number behavioral questions related to team work, time management, dealing with ambiguity, dealing with stress situation + 2 cases
Performance issues on Servers, Network, Storage
Probably the last 2 questions. This is a customer service/call center type of position. All my previous jobs have been customer service/call center positions as well. It was hard for me to think of a situation that related to those scenarios. They seemed very tech-support-like questions in my opinion.
Explain a time when you were given constructive feedback and how did you take it?
just prepare at your best
standard questions for this type of roles
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