What is good customer service to you? Is it more important to fix the problem or provide great customer service? What kind of questions would you ask if someone said their iPhone wouldn't turn on? How do I delete apps from my phone? I can't log into the wifi?
Why do you want to work for Apple?
Do you know what safe mode is when a computer is starting up?
"I'd like to play music from my Apply TV for a dinner party tonight but I can't get anything to play"
Why should I choose you over any other candidate?
If a customer called in because their phone isn't holding a charge, what 3 things would you have them check.
If I had an argument with my manager or not?
How would you troubleshoot email issues.
Role playing scenario: What would you tell a customer who presented with the following problem? "I just walked into the terminal in Atlanta after spending an hour sitting on the tarmac! I have to get to a meeting and my iPhone won't work and i need to send an email to my boss! Can you help me?"
What does customer service mean to you?
Viewing 61 - 70 interview questions