There are two interviews. One is about your technical knowledge, the other is about your life experience, and how it would apply to working at Apple. Don't be put off by the second interview, and don't treat it as a "formality". This interview will weigh as much as the technical one. They hire "people persons" in other words, customer friendly, enthusiastic folks who want to help people. Do not come across as a rigid corporate type, Apple is not a place for rigid corporate types.
Not many difficult questions just really straight forward
Because it was the intial interview, the question were all quite easy. The most unexpected question was "What is a CPU?". I found it to be unexpected because I couldn't imagine anyone applying for a technical support position who didn't already know what a CPU was.
What kind of email would you recommend to someone who wants to sync their account across devices?
Finished off the interview with a role-play and that was difficult to me. I was only expecting straight question and answers so acting like the role of an at-home advisor really caught me off guard.
Most questions were just to gauge my personality, asked about school, how I maintain my schedule, if I would be able to balance work schedule. There were one or two technical questions but I either admitted I didn't know or explained what I though was correct.
To put this would give away apple information
Basic tech and customer service questions. Nothing too hard.
Describe a time that highlights your customer service experience.
What does empathy mean to you?
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