One of the interviewer was struck with a particular part of the technology and was very much confined to it. All my efforts to get him out of it were of not use and he selected me eventually on my answers on his questions on the particular part of tech
a time when your boss asked you to do something that was against your principles
Describe RAM to a person with no computer experience.
None too difficult. If your mom called and said she could email, what steps would you tell her to take? If she couldn't print, what would you tell her to do?
What experience do you have that would help you in *insert situation here*
All of the questions asked were pretty straight forward.
Explain what RAM is to a five year old. How would you troubleshoot your mother's email? Give an example of a time you had to solve a problem and provide the steps to the solution (did not have to be a technological problem) Explain what customer service means to you. Give a time when you provided excellent customer service.
Tell me about a time where you were working with a Teammate and he/she lost it. How did you work things out?
After the interviews I realized I answered a question on sync with email wrong.
The chat roleplay was not something I was expecting (and I should have). I got a little flustered at first but then my instincts kind of kicked in and I just responded like I would to a customer. He stopped me after I did the introduction and began to ask probing questions to say he was sending me an email to schedule another interview. If you get the same thing just be sure to greet the customer politely and provide empathy/ownership of the problem first and then start working on the problem.
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