In a past job how would handle pressure?
Reservations Interview Questions
2,035 reservations interview questions shared by candidates
How did you exceed customer expectations
Star system questions
There were 5 questions, very similar to others I've seen on here. One was about ethics and doing the right thing - a time you saw a coworker doing something wrong and what did you do. One was about commitment to customer service - a time you went above and beyond for a customer. One was about commitment to getting a job done even when it requires extra effort than usual. One was about flexibility - a time you had to stop what you were doing and focus on doing something else with a higher priority (or something like that). One about Problem Solving/Decision Making - situation where you had to make a decision when you didn’t have a lot of information and couldn’t consult with your peers or supervisors.
Describe a time when you had to work as a part of a team to accomplish a task or goal. What was the situation? What was your role? What actions did you take and what were the results?
Explain how you dealt with a distressed customer in a role you have held previously. State your situation, action and results.
Name a time when you went above and beyond at your job?
They put you on a scenario with an upset customer. Little bit confusing.
Do you speak other languages?
Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results?
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