Are you able to commit to at least a year?
Operations Shift Manager Interview Questions
1,352 operations shift manager interview questions shared by candidates
What was my previous work experience?
Tell me a time you went above and beyond for a customer.
Name a time you had to prove yourself to previous work colleagues?
Other question: What do you expect to be doing in this role?
How I will get to work
What experience I have got
What my favorite drink at Starbucks was. I had only ever been to Starbucks once in my life and had no idea what to say.
If you're already a barista and looking to move up, the questions shouldn't come as a surprise to you. What areas do you think you can contribute most to as a shift (QASA, coffee sales, CV etc.)? What are your store's current priorities, and how can you help achieve these goals. How does your approach change with new partners vs. partners who may be more senior to you or more difficult to work with? Since BRR and speed of service are currently in focus at my store, there were some more specific scenario-based questions about those things. If your store has current opportunities or challenges, expect to be asked how you would address them-- for example, my store struggled with Gift of the Week sales, and I was asked to pinpoint why that might have happened and how we can improve next year or with other promotions.
What do you know about coffee?
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