They want to see your personality and making sure you have a genuine factor about yourself. It's good to have customer service background, and sales they can teach you later down the road. In the third interview with the managers, they will ask you to recite the script that is normally said at the teller line.
What was your worst customer service experience?
Didn't have a difficult question
What was your most recent accomplishment
Tell me a time when you went out your way to please a customer.
First, they asked us to introduce ourselves with the introduction questions they had for us such as; -describe your past working experiences -How did you hear about the job -Why did you choose Wells Fargo -Why were you interested in the Teller position The three questions were: -What is a goal you set for yourself, and what was challenging about that. - Describe a time that was challenging during your last job. What did you learn from that about yourself and how did you deal with it. -Describe on of your biggest accomplishments, what was challenging about that and what did you learn about yourself.
Why did I want to work for Wells Fargo?
Questions were customer service related as well with an inquiry into my background.
Tell me about a time you dealt with a difficult co-worker or customer. Why do you want to be a Lead Teller?
- Tell me about yourself? - Tell me a time when you provided excellent customer service? - Tell me a time when you provided excellent sales service? - What are your goals? - Do you have sales experience? - Do you have customer service experience? - Do you have any questions for me?
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