Customer Support Engineer Interview Questions

1,130 customer support engineer interview questions shared by candidates

in online test the descriptive questions they asked were: 1. customer go a defective purchase and tried to contact you but you were out of reach so he expressed his frustration through the email and sent it to you, how will u react. 2. customer wants to return his purchase but doesn't know the process so he sent the same in email, how will u reply. 3. write step by step installation process of swiggy or zomato and send it to ur grandma to help her use it well 4th and 5th i kinda don't remember...hope this helps
avatar

Customer Support Engineer

Interviewed at Freshworks

3.4
Dec 15, 2023

in online test the descriptive questions they asked were: 1. customer go a defective purchase and tried to contact you but you were out of reach so he expressed his frustration through the email and sent it to you, how will u react. 2. customer wants to return his purchase but doesn't know the process so he sent the same in email, how will u reply. 3. write step by step installation process of swiggy or zomato and send it to ur grandma to help her use it well 4th and 5th i kinda don't remember...hope this helps

-Why did you quit your previous job? -Complete a test This was the question from the test: "Hey Mixpanel Team! Quick question, I'm reviewing a funnel report right now, and the conversion rates are not really making sense in my head. Please look at the attached image below. In the 3rd step, message delivered, it says before the step that the conversion rate is 65.8%, but when I click on it, it says 2811 unique users and says 39.5% instead. Both numbers seem pretty far off from each other. Thanks- Charlie"
avatar

Customer Support Engineer

Interviewed at Mixpanel

3.3
Jan 7, 2022

-Why did you quit your previous job? -Complete a test This was the question from the test: "Hey Mixpanel Team! Quick question, I'm reviewing a funnel report right now, and the conversion rates are not really making sense in my head. Please look at the attached image below. In the 3rd step, message delivered, it says before the step that the conversion rate is 65.8%, but when I click on it, it says 2811 unique users and says 39.5% instead. Both numbers seem pretty far off from each other. Thanks- Charlie"

Viewing 741 - 750 interview questions

Glassdoor has 1,130 interview questions and reports from Customer support engineer interviews. Prepare for your interview. Get hired. Love your job.