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You are at work and you get three calls one from the CEO, one from your friend in another department, and one from an angry employee. The CEO cannot access his email, your friend cannot print, and the angry employee is having a hard time connecting to the internet. You have prior knowledge that Server is down and is likely the cause of these problems. How do you handle each of these clients and how will you decide in which order each person should be helped?
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Information Technology - Intern

Interviewed at SAF-HOLLAND

3.3★
May 27, 2011

You are at work and you get three calls one from the CEO, one from your friend in another department, and one from an angry employee. The CEO cannot access his email, your friend cannot print, and the angry employee is having a hard time connecting to the internet. You have prior knowledge that Server is down and is likely the cause of these problems. How do you handle each of these clients and how will you decide in which order each person should be helped?

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