Xerox Customer Service Representative (CSR) interview questions

Received phone call for screening process. Fairly simple questions seeing if candidate can speak fluently. Next is an online reasoning test that tests sales skills. Afterwards, there is a one-on-one interview at the Xerox main office, with a representative from the Xerox-Authorized Independent Agency. They ask fairly straight-forward HR questions. Finally, they call you in for a 30 minute role-play interview, where you explain what you would do in a certain scenario.

It was short and easier that expected. reaction based questions. However, I think the training is just a continuation of the interview. You either pass or you fail and you may not even be able to continue in the training.