Xerox Customer Service Representative (CSR) interview questions
based on 231 ratings - Updated Dec 3, 2024
Easyinterview difficulty
Mostly positiveinterview experience
How others got an interview
63%
Applied online
Applied online
17%
In Person
In Person
8%
Recruiter
Recruiter
8%
Employee Referral
Employee Referral
2%
Other
Other
1%
Staffing Agency
Staffing Agency
0%
Campus Recruiting
Campus Recruiting
Interview search
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Xerox interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Xerox with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at Xerox in Mar 2011
Interview
The interview was very quick,
Have to take a skills Test on computer that deals with listening and typing
You have 3 interviews in one day
They will offer you a job on the spot
Interview questions [1]
Question 1
Name a time you had to deal with an irate customer and how did you handle it.
I applied through an employee referral. The process took 3 months. I interviewed at Xerox (Tucson, AZ) in Feb 2012
Interview
Process took a long time to get all the way through. Pretty relaxed process, very nice people I interviewed with. Made a few jokes to ease me through. Very personable.
The process took 1+ week. I interviewed at Xerox in Aug 2015
Interview
When you initially apply you'll do a short phone interview to set up a face to face. Then at the face to face you'll do a computer test & fill out paperwork. Then if you pass the test you'll do an immediate face to face with a recruiter.