CSR applicants have rated the interview process at Xerox with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.1% positive. This is according to Glassdoor user ratings.
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I applied through an employee referral. I interviewed at Xerox (Houston, TX) in Jan 2012
Interview
Hr lady was very rude and condescending.... Words of advice kill her with kindness you could tell this was not her dream job unless she just had a personal problem with me or my appearance. Needless to say because of my score on the skills test and a second interview following I got the job!
I applied online. The process took 1 week. I interviewed at Xerox (Webster, NY) in Jun 2014
Interview
Was called in and took a typing test to see if I could type fast enough after being asked a little about my work and educational background. It took all of 20 minutes and was offered the job on the spot. The recruiter was very forward and clearly was excited about a college degree candidate.
Interview questions [1]
Question 1
Name a time you dealt with customer and went above and beyond in helping them.
I applied through a recruiter. The process took 2 days. I interviewed at Xerox (Madison, MS) in Oct 2015
Interview
I went in and took my typing and listening test. Came back the next day for a sit down interview and to finish the application process. I got the job on the spot and started two weeks later. The classes are long and boring, but make sure to pay attention to the notes given because they are very helpful once you start your hands on training.
Interview questions [1]
Question 1
How would you handle an irate customer over the phone?