Sales Representative applicants have rated the interview process at T-Mobile with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
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Two managers were interviewing and did a group interview where there was about 6 people. They both asked different questions that suited for their retail stores and the way the manage to see if you would be work well with the rest of their team.
Interview questions [1]
Question 1
Give an example where you went out of your job description to satisfy customer experience
I applied in-person. I interviewed at T-Mobile (Tinley Park, IL) in Mar 2017
Interview
Brought in resume, got emailed, background check, went through one interview and one month of paid training and went into work right after I was comfortable and had a base knowledge of the plans and phones.
I applied online. I interviewed at T-Mobile (Lawrence, KS) in Feb 2016
Interview
Long and meticulous, they asked a lot of questions about kirby. I was in there for an hour with 3 managers. They weren't too bad. It was when they got new managers that everything went to hell.