HubSpot Manager, Customer Success interview questions

The interview process started with a request from a recruiter asking to complete a recorded interview. There were 3 questions total that would pop up on the screen and then a timer would start counting down for how long you had to respond before moving on to the next question. These were very basic questions. Next is a phone interview with a recruiter. After that, I was asked to do a phone interview with the hiring manager. Next was a 2.5-3 hour interview with 4 managers in the Customer Success department. Each person I met with was very prepared and were happy to answer all the questions I had. My recruiter called me after the 4 person interview to say that the feedback from the team was very positive and that I'd be moving to the final stage which is a 30 min video interview with the director of the department that would be more conversational. The recruiter also confirms logistics like salary and start date during this call so don't let that give you a false sense of hope. I then met with the director who asked very similar questions as my previous interviews but also threw in a technical question at the end that I wasn't prepared for. Unfortunately, I did not receive an offer. I really felt very qualified for the position and was willing to take a pay cut because of how aligned I felt with the HubSpot's mission and values. I'm not really sure what went wrong, but the recruiter included in the rejection email that I could schedule time with her to get some feedback. I followed up on that, however, the recruiter never called me when she said she would so that was also very disappointing.

I met with 4 managers and a hiring manager separately. They asked thoughtful questions but one manager was very late to the interview and was clearly a bit flustered. The process itself took over an hour and a half and required an assignment to be completed. I was confident throughout the interviews and felt as though my experience shined through in my answers. The reason why my experience is neutral is because when I got a call from the recruiter letting me know I was not getting the position the only feedback they were able to give me was that I did not make enough eye contact. I do not struggle with making eye contact at all and felt this was not a genuine reason for me being passed up for the role. I knew when I applied I could have been a bit over qualified and had more experience than the hiring manager but I had an internal referral and have heard good things. I felt it would have made them look better if they gave me NO feedback instead of picking a random piece of feedback off a list when I am confident I don't struggle int that area in the slightest. They put a bad taste in my mouth and instead of keeping me interested based on the interview experience I will not be applying again.