I applied online. I interviewed at HSBC (Leeds, England) in Apr 2025
Interview
apply > behavioral test on computer if invited > arrival at the spot if successful > check RTW > a short briefing in group > 1 to 1 interview in a different room > finish > outcome on next day
Interview questions [1]
Question 1
Graded:
Tell me about a situation when you went extra mile for a customer.
Tell me about a time when you followed policies and procedures. And what would happen if you didn’t follow them?
Tell me about a time when have you built up a relationship with customers/ stakeholders/ colleagues quickly and effectively.
Tell me about a time when you have multi-tasked and how did you manage your time.
Ungraded:
What strategies and coping mechanism do you use when you are having a difficult day at work or in your personal life?
It was a learning experience. They gave a tour of the office and it then asked a few housekeeping questions then the main interview.Communication based scenario and skill based interview
The process took 2 weeks. I interviewed at HSBC in Jul 2025
Interview
Started with some competency and motivational questions
There is a short skills assessment on how you would handle customer queries and taking notes based on infomation in a simulated call
Interview questions [1]
Question 1
Tell me about yourself
Why do you want to work in a call centre
I applied online. The process took 4 weeks. I interviewed at HSBC (Birmingham, Angleterre) in May 2025
Interview
Firstly, an interviewer will describe the details, salary and expectations of the role to every interviewees.
Then you will do your one-one competency based interview questions. Questions are in this manner "Can you describe", "tell me about a time"
Interview questions [1]
Question 1
Tell me about a time you went far and beyond for a customer?
