It was a learning experience. They gave a tour of the office and it then asked a few housekeeping questions then the main interview.Communication based scenario and skill based interview
The process took 2 weeks. I interviewed at HSBC in Jul 2025
Interview
Started with some competency and motivational questions
There is a short skills assessment on how you would handle customer queries and taking notes based on infomation in a simulated call
Interview questions [1]
Question 1
Tell me about yourself
Why do you want to work in a call centre
I applied online. The process took 3 weeks. I interviewed at HSBC (Leeds, England) in Feb 2025
Interview
First need to pass the assessment and then interview. It was on MS teams. It last for 30 minutes. Take 3 days to get results. Unfortunately I am not successful.