I applied online. The process took 2 weeks. I interviewed at HSBC in Jan 2015
Interview
The hiring process was OK, quite quick. I applied online, got the invitation to do an online assessment a few days later and then an invitation for a phone interview. The phone interview was extremely weird, the person did not seem at all interested if I was the right person for the job. It was 100% scripted on their part and very weird how they went on and on about a time when I had to do this and that.
Interview questions [1]
Question 1
To give an example of when I had a difficult situation and how I was dealing with it. The person did not seem satisfied with my example and kept asking for details.
I applied online. The process took 4 weeks. I interviewed at HSBC in Jul 2011
Interview
few days afternoon on-line application was submitted, I got the mail for telephone interview and was successful at that. it took about 6weeks to be invited for the face to face interview. I was not successful at that stage. here is the feedback I got for hsbc:
With regards to the interview, you scored satisfactorily in most of the
capabilities that were tested. However, there were a couple of areas in
which you could improve your examples, particularly 'Working with People',
'Principles and Values' and 'Results & Customers'. Each of the job match
capabilities required a stronger example to demonstrate a higher level of
experience. I have outlined the three categories below and have given a
little feedback in each with what we were looking for.
Working with People
We were looking for more evidence within:
adapts to the team and builds team spirit
recognises and rewards/acknowledges contribution of others
empathises with others and adapts style in a variety of situations
Principles & Values
To score more highly we were looking to see more evidence of:
acting as a role model for others
actively promoting ethical behaviour
Results & Customers
We were looking for more examples of:
pro-actively seeking customer feedback
monitoring others as well as yourself
consistently pushing for better results and anticipating customer needs
For clarity, both the Cashier and Customer Service Officer are actually
assessed in a similar way, with the same questions so this feedback is
relevant to both roles.