CSR applicants have rated the interview process at Foundever with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 59.4% positive. This is according to Glassdoor user ratings.
Candidates applying for CSR roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Foundever overall takes an average of 8 days.
Common stages of the interview process at Foundever as a CSR according to 2 Glassdoor interviews include:
Phone interview: 25%
Personality test: 25%
One on one interview: 25%
Skills test: 25%
Here are the most commonly searched roles for interview reports -
It was easy, they asked some really basic questions about customer service. i believe why i did not get hired was because i asked what the retention rate was - so run far away!! Sounds toxic
Interview questions [1]
Question 1
Name a time you had a difficult customer and what did you do?
I applied online. The process took 1 week. I interviewed at Foundever in Jul 2023
Interview
Very informal and easy. They asked no technical questions, it was a video chat with 3 people and then we were placed in breakout rooms and spoken to individually. After the interviewer spoke to us individually, I was offered the job on the spot. Very Quick.
It was a fast, easy, impersonal online group session, followed by a one on one interview which was more conversational oriented around the job in which the interviewer asked about my ability to meet the remote requirements.
Interview questions [1]
Question 1
Describe a time you provided good customer service?