Expedia Group Customer Service Representative interview questions
based on 39 ratings - Updated Apr 28, 2026
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Customer Service Representative applicants have rated the interview process at Expedia Group with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 57.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 21 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Expedia Group overall takes an average of 47 days.
Common stages of the interview process at Expedia Group as a Customer Service Representative according to 3 Glassdoor interviews include:
One on one interview: 67%
Phone interview: 33%
Here are the most commonly searched roles for interview reports -
Initial interview was through HireVue, where you basically speak to a camera on your computer and record your answers. You have a chance to re-do for each questions. There were about 7-10 questions, including a few questions that you just type.
I applied online. I interviewed at Expedia Group in Nov 2025
Interview
Après 3 entretiens, silence radio, alors que j’étais en processus final. Malgré deux mails de relance en l’espace d’un mois au service RH, pas un seul retour de leur part, même négatif. L’entreprise vente ses valeurs et sa bienveillance durant les entretiens et sur sa page carrière, mais ne daigne même pas envoyer un mail de refus à un candidat en processus avancé.
I applied online. The process took 2 weeks. I interviewed at Expedia Group (Prague)
Interview
Everything went well, they asked some basic questions about my knowledge, experience, and motivations. The process had three rounds, including a case study on how I would improve an imaginary hotel’s performance. In the end, I declined the offer because the salary was far below the range I had provided when applying. If the final offer had been closer to that range, I would have accepted. They could have told me this in advance, so we wouldn't have wasted each other's time.
Interview questions [1]
Question 1
In my case study, I had some data about an imaginary hotel and its competitors’ revenue, average length of stay, room nights sold, booking window, and other basic performance data. I had to analyze how the hotel performs against its competitors, create a strategy to improve its performance, and present it within 45 minutes.