Amazon Sales Representative interview questions

A form letter via email asking you pick a date to speak with recruiter. Then a follow up email with 20 pages of prep for next steps ( after the recruiter call which was described as a simple call to prep you). The recruiter call was terrible.....they were short tempered, unprepared and unprofessional. It is alarming Amazon claims to care about the customer first. I guess HR has not figured out allot of us ( those interviewing) are Amazon customers. All the hours of prep was a waste of time.