Accenture Customer Service Representative (CSR) interview questions
based on 167 ratings - Updated Jun 15, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
56%
Applied online
Applied online
13%
Employee Referral
Employee Referral
12%
Recruiter
Recruiter
7%
Staffing Agency
Staffing Agency
6%
In Person
In Person
3%
Other
Other
3%
Campus Recruiting
Campus Recruiting
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Accenture interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Accenture with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Accenture overall takes an average of 34 days.
Common stages of the interview process at Accenture as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Skills test: 50%
Phone interview: 50%
Here are the most commonly searched roles for interview reports -
Face to face - easy questions about Customer service role
Tell me about a difficult customer that you had to handle
Tell me about your last experience working in a team
Interview questions [1]
Question 1
Tell me about a difficult customer that you had to handle
I applied in-person. I interviewed at Accenture (Dublin, Dublin)
Interview
Interview process was not difficult, they mainly asked basic questions and followed up with work case scenarios. Mentioned about benefits, working schedule and what to expect as in daily responsibilities.
The experience was awful. The interviewer was late for the interview. She didn't even introduce herself and directly asked the question I've mentioned below and nothing else. She didn't even let me complete my introduction, she didn't even listen she was on her phone.
Interview questions [1]
Question 1
what do you think WFH is better or WFO? How does the pandemic affect this