Xerox reviews

There are too many to count. First and foremost is the fact that Xerox is not afraid to violate federal law and violate protected employee rights in order for the executive leadership to serve themselves. I was hired to be a Distribution Operations Manager, managing the flow of inventory through Xerox's distribution partners. My compensation was a Base Salary + Commission. Commission was based on achieving revenue targets based on the revenue earned from products being sold by our distributors. Our commissions comprised of over 40% of our total compensation. Commissions were split between small monthly payments (10% of our total commission), and larger quarterly payments paid once per quarter (90% of our total commission). After working for Xerox a little over a year, COVID hit. At the start of 2020, I received my full Q4 commission from 2019 as I had achieved all of my targets. Q1 2020 came and went, and again I achieved (actually, exceeded) all of the targets set for me. Q2 2020 came around and it was time for me to receive my quarterly commission. Instead of a commission check, myself and everyone on my team received an email from HR and Payroll saying they would be unable to pay our commissions due to a "technical issue" with the payroll system, and that we would receive our quarterly commission the following month. Q2 came and went - no quarterly commission was ever paid. We then had our Q2 review and saw great results - we achieved all of our targets for Q2. Xerox ignored any questions or inquiries we raised about our unpaid commissions. As we moved into Q3, Xerox again refused to pay us our Q2 commissions. This time, no reason was given, Xerox provided no warning or any sort of acknowledgement. We simply didnt get paid the quarterly commissions we earned. Meanwhile, we did still receive the very small monthly commissions. Q3 comes and goes. Again we achieve our targets. No commission paid to us, again. No feedback or results from HR, payroll, or company leadership. At this point, Xerox then stopped paying our small monthly commissions. As we enter Q4, Xerox then called all of us into individual meetings with HR and payroll. Everyone in the Operations organization, including managers and VP's, were all called into their own individual meetings. In these meetings which occurred in Q4 2020, Xerox HR presented us with a formal document that detailed a change to our compensations. The compensation plan change that Xerox was presenting to us would revert our compensation to our base salary ONLY. We would have the option to earn a new "bonus" which would be paid out annually and achievement of that bonus would be based purely on HR's discretion. Not our organization leadership in the Operations division, but HR. And, in these meetings, HR stated they couldnt provide any details on what they were considering as metrics to earn our bonuses - which effectively meant they were reducing our pay by 40% to our base salaries only. Finally, the new compensation plans that they gave us in October 2020 WERE BACKDATED TO THE BEGINNING OF 2020. Xerox stopped paying us the commissions we earned according to the stipulations detailed in our employment contracts, then tried to get us to sign a document in October 2020 that was backdated to the beginning of 2020 that reduced us to our base salary and had a clause stating that we agreed to the reduction in our pay (which we did not). None of us signed these documents. Xerox proceeded to implement the compensation reduction anyway. The senior leadership (mostly managers/directors and the operations VP's), protested this and pushed back against company leadership demanding that our employment agreements be honored. In response, Xerox fired every single VP, Director, and manager of the Operations organization. This happened roughly a week after being presented with the illegally backdated compensation plans Many of these Managers, Directors, and VP's who were fired had been at Xerox for a long time, 20-30 years. Most of them were also participating in Xerox's pension plan. Xerox had contracted a private financial organization to manage the pension program. When these managers/directors and VP's were fired from the company, Xerox also prevented them from drawing their pensions that they were due. The way Xerox did this was also sinister: up until a month or so (approximately) before our organization was presented with the compensation plan reduction, the pension program had modest fees, essentially the bank that managed the pension would collect something to the effect of $15 in service fees for every $100 paid to the pensioner. Just a month or so (approximately) before Xerox presented us with the illegal compensation plan redutions, Xerox ended their partnership with this pension management firm, and Xerox took over the pension management duties. At this point, Xerox then changed the pension service fees so that when a pensioner left the company and started receiving their pensions, Xerox would retain almost all of the pension dollars paid out, something to the effect of $90 for every $100 paid out would be retained by Xerox. Just to reiterate, I was not part of the pension program, so I do not have precise visibility into the exact dollar amount of the usage fees, but there are several ongoing lawsuits seeking resolution to this particular issue that elaborate on these details and it is clear that Xerox maliciously manipulated the terms of the pension management program to benefit themselves. Meanwhile, while all of this was occurring with the commissions an the pension plans, senior and executive leadership had no problems earning their massive executive bonuses and other incentives. These people in the hierarchy above me that were fired in retaliation had their earned commissions illegally withheld, and were then prevented from receiving their pensions that they had paid into for 20+ years. They were replaced by a single director that was a former Xerox executive - this "replacement" was actually retired and came out of retirement to help their old buddies within Xerox's executive leadership. The "new" director well onnected to the company leadership and to the executives and was clearly in on the scheme Xerox was subjecting us to. Sounds crazy, but its true. I was not affected by the pension scheme, but I was affected by the unpaid commissions. Several of us contacted the authorities - US Department of Labor as well as our respective state agencies. After an extensive federal investigation which finally concluded the end of last year, the Department of Labor ruled that Xerox violated our employment contracts/employment agreements, violated federal and state wage laws, and illegally withheld our earned commissions. The Department of Labor fined Xerox extensively for breaking federal law and violating our rights, and the DOL also ordered Xerox to pay all of us 3x the amount of what we were owed in unpaid commissions. 6 months later, Xerox has still refused to pay us what we are owed, so we are pursuing the collection of these owed wages + penalties. So far, Xerox has ignored the orders from the Federal Department of Labor instructing Xerox to pay us 3x the amount we are owed, so recovery of these damages is being pursued through legal channels. As for the mid-senior members of leadership who were screwed out of their pension: this was a group of just under a dozen people located in the US and Europe. 3 of these individuals were located in the US. The 3 managers/directors who were located in the US brought a lawsuit against Xerox which ended in a trial in December 2022. In this trial, the court found that Xerox violated numerous Federal and state employment and wage laws. As a result, Xerox was found guilty and ordered to pay the 3 US managers a combined $4.1 MILLION in damages as a result of Xerox's malicious treatment of its employees. As for the work culture at Xerox? Abusive. Members of the sales organization were particularly abusive, and it was not uncommon for them to treat their coworkers like garbage. If you've seen "The Wolf of Wall Street" and how abusive Belfort and his cronies abuse and lambast their partners and coworkers in that movie, you have a good idea as to what it was like working at Xerox. It wasnt uncommon for peers in other teams (particularly sales) and the LEADERSHIP (including VP's) of other organizations within the company to frequently hurl abusive and demeaning language towards others in the company. I remember one incident where I was tasked with requesting a confirmation of a quarter-end sales forecast from a sales director, a forecast which was crucial to the Operations team getting the necessary data to support this very same sales leader (and his team) with the appropriate levels of inventory to support the forecast. When I reached out to this particular sales leader, they told me to "f**k off" and that they would "punch me in the face" if I dared asked for this data again. I approached HR and my organizational leadership, who not only supported this sales leader and their behavior towards me, but criticized me. The HR rep specifically stated "what do you want us to report? That this person was mean to you? Grow up and do your job." Another incident that comes to mind during Q2 2020 when COVID was in full swing. We would give weekly meetings to the sales organization and provide updates on incoming inventory. The VP of distribution sales was informing us that a specific product was needed to come into stock to support month-end sales. However, this specific product was manufactured at a specific factory in Wuhan, China - the epicenter of the pandemic. The Chinese government had the factory shut down for several months, as well as the port in Wuhan, and no new products were being produced from that factory, as a result, we were out of stock on this specific product at that time. I explained this to the sales VP, who spent the next 15 minutes screaming an swearing at us in this meeting, in front of a number of senior leadership who did absolutely nothing to reprimand this VP. This VP then called a meeting with the distributors we partnered with as well as the biggest Xerox customers who bought product form those distributors. This VP then, in front of the senior leadership of Xerox our distributors, and our customers, that our Distributors were intentionally hoarding product in their warehouses and deliberately telling the customers they were "out of stock" to create artificial scarcity so the distributors could increase their profit margins. What this VP said was a blatant lie, and caused a massive backlash throughout our organization. And guess who had to clean up the mess? Our team. We were grilled for the comments made by this VP. Fortunately, it was easy to resolve as all my organization had to do was provide visibility into our inventory reports and factory management reports showing the shortage was due to factory shut downs, but Xerox senior leadership still decided to reprimand the operations team for the lie this VP told our entire distribution channel. And, the VP was not reprimanded. In fact, not only was this VP not reprimanded, but this VP was actually promoted and given an award for "excellent leadership in the distribution channel" by CRN. If only RN knew what this VP was like to work with, and how the leadership at this company encouraged this VP's behavior, among the other infinite examples of the horrific culture and leadership at this company. If you are considering working for Xerox, RUN AWAY AND DO NOT LOOK BACK. This company is utterly horrible, I cannot believe they are still in business after seeing the inner workings of this organization.