Internal business processes could use some work. In some areas, although existing business practices have worked adequately for quite some time, when compared with best practices of other companies, one realizes that Xerox could do much, much better. Infighting between groups is a problem.
And then there are the health benefits. I used to have what I would consider good benefits - HMO with an employee contribution for part of the cost. Then Xerox made some big changes - a deductable equal to 4% (for a family, 2% for an individual) of your salary. After paying 100% of all health costs up to 4% of salary, then we paid 20% of all further health costs. For the privelege, we paid a hefty increase in premium over our previous HMO coverage.
The deductable was later lowered to 2% for families, 1% for individuals. Still, I feel that I have glorified hospitalization insurance with a premium much higher that I used to pay for Blue Cross HMO.
The employee portion of the premium did not increase this year (for the first time since the changes were implemented). Somehow, though, I do not feel gratitude for that small blessing. The resentment I feel over the onerous restructuring of my health benefits still overshadows most of the positive feelings I have about Xerox. Despite having been promoted more than once since starting with Xerox, adjusting for inflation and decreases in benefits, my compensation is essentially flat. The unexpected and heavy burden of health care costs that resulted from Xerox's health care changes have had a long-lasting negative effect on my financial health. I used to be willing to go the extra mile for Xerox. I don't feel that way any more.
