Xerox reviews

3.3

45% would recommend to a friend

(9,135 total reviews)
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Louie Pastor

86% approve of CEO

32% positive business outlook

Xerox has an employee rating of 3.3 out of 5 stars, based on 9,135 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xerox employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

9K reviews
2.0
Apr 10, 2014
Recommend
CEO approval
Business Outlook

Pros

Virtual working, work-life balance, incredibly low standards and the ability to learn from some really smart folks. Depending on the area of the business, if you have even a modicum of intellect, you'll get visibility and get to touch a lot of different things. This entire review is for the Technology business, and really only for professionals & managers. The associates and basically any non-professional role in Xerox Services will have an entirely different experience. If you are smart, you're pretty safe from RIFs. There's a ton of fat to trim before they start getting to the meat and luckily, RIFs are fairly performance based. Very little favoritism. You have to be an unadapted dinosaur or a very poor performer to get RIFed, unless they outsource/close your BU.

Cons

You won't ever get a raise unless you're a senior, senior leader (SVP+). You'll get grade increases with no compensation increases, which basically strikes one of your chances to get more money, since annual increases are a 'thing of the old economy.' At Xerox, any increases aren't a thing of the new economy either. And heaven forbid you work your way up from the entry level (very possible, I started as a contract associate and ended as a senior second level manager), your money will lag FOREVER.

2.0
Mar 30, 2014
Recommend
CEO approval
Business Outlook

Pros

Depending on your manager it can be a great experience. For 10 of my 15 years in service and support it was wonderful. They cared about the employees and their families. It was a family first work second atmosphere with rewards and recognition.

Cons

However once the new CEO took over everything went downhill. There have not been raises since 2008. They blame "hard times" globally, yet they have the funds to purchase new companies, open new call centres, sponsor motorcycles and races. But the people who build this company from the ground up are left in the dust and told to reflect on how lucky they are to have a job. Certain managers and HR people are in high positions because of who they know, not because they have the skill set which is evident in meetings and discussions. It's a frustrating and disappointing thing to be reviewed by someone who has half of your intelligence and doesn't even understand the information he or she is sharing with you. This is how middle management at Xerox is. It's also hard walking into work everyday knowing that this could be your last day because Xerox is so keen on off-shoring.

1.0
Mar 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Colleagues are passionate and care about their customers. There are some very talented and committed people working at Xerox.

Cons

'Jobs for the boys' attitude is clear among the senior team. Service delivery senior leadership is non existent, compounded by puzzling appointments of inexperienced people with no management skills into senior roles...? Staff on the ground facing clients are totally demoralised, no pay rises or even cost of living rises in 7 years for majority of staff. Not so much as an email of thanks at Xmas, and nothing but more rumours of car allowance cuts and redundancies this week.

Viewing 382 - 384 of 9,135 Reviews

Glassdoor has 10,145 Xerox reviews submitted anonymously by Xerox employees. Read employee reviews and ratings on Glassdoor to decide if Xerox is right for you.