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      Xerox

      Engaged Employer

      Xerox reviews

      3.3

      45% would recommend to a friend

      (9,135 total reviews)
      avatar

      Louie Pastor

      86% approve of CEO

      32% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.6

      Work/Life balance

      3.3

      Culture & values

      3.0

      Compensation and benefits

      2.9

      Senior management

      2.9

      Career opportunities

      Xerox has an employee rating of 3.3 out of 5 stars, based on 9,135 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Xerox employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      1.0
      Feb 20, 2015

      Xerox/ACS

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, "Consistent" Schedule, and co-workers.

      Cons

      No real opportunities to really advance in company.. ACS does stand for always changing something. The rules do change almost daily or have a new twist on them depending on the department or the supervisor you're under. I was hired on under the impression that I would be making 60k+ a year, have premium health coverage, and have at least a week off of PTO after training. I have yet to receive the salary, benefits, or the week off. That is the exact opposite of what I am getting now for ex. 20K a year base, 1200 dollar deductible on insurance, and literally if you miss anytime at all even if you don't request for the PTO, because you have received ATO they still apply it to that day.

      2.0
      Jan 31, 2015

      Decent job...if you don't mind getting fired for a simple mistake.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You could work as many hours as you wanted, overtime included and holidays such as the Fourth of July were paid days off. It also teaches you how to handle disgruntled customers and make them happy, as that was the reason people were calling most of the time.

      Cons

      Where do I begin? I was fired for going out of my way to help an Express Scripts member (ES is contracted by Xerox to handle their inbound phone calls). Basically, this member's insurance had changed and that insurance company used a mail order pharmacy that is a "rival" of ES. She had ordered her medication, which helps KEEP HER ALIVE, and ES didn't bother to call, email, text, NOTHING, to tell her that they weren't filling her order. So I went ahead and helped by telling her to call the "rival" company because that's where she would get her meds from now on. Absolutely ridiculous.... Plus the "bosses, managers, etc" are incompetent people, who know less about the job being performed than those doing it.

      3.0
      Jan 28, 2015

      Former long time employee

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I met a lot of great people and am grateful for the experience that it offered. Good starter job.

      Cons

      Salary was very low, even after years of loyalty and hard work.

      Viewing 355 - 357 of 9,135 Reviews
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      Glassdoor has 10,145 Xerox reviews submitted anonymously by Xerox employees. Read employee reviews and ratings on Glassdoor to decide if Xerox is right for you.