Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

68% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2133) , Sales Assistant (450) , Customer Assistant (430) , Shop Assistant (318) , Customer Service Assistant (246) , Customer Service (239) , Retail Assistant (178) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Very Flexible and very good pay" ((in 1004 reviews)); "Good benefits and flexible with hours" ((in 587 reviews)); "Pretty nice staff and nice to help out people" ((in 481 reviews)); "The staff are friendly and helpful" ((in 423 reviews)); "Colleagues were friendly and helpful" ((in 327 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 598 reviews)); "Managers are rude and demanding" ((in 462 reviews)); "sometimes hours are long and boring" ((in 273 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 121 reviews)); "Hard to get holiday :(" ((in 65 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.8

68% would recommend to a friend

(8,763 total reviews)

Jason Tarry

73% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,763 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

5.0

Apr 24, 2014

Fair, pleasant work experience

Checkout supervisor

Recommend

CEO approval

Business Outlook

Pros

Comparatively good pay rate and management behavior for the industry, annual bonus, discount on shopping at Waitrose and John Lewis stores, other social clubs/activities etc.

Cons

Feedback are annually taken from employees on their stores/ immediate management. Not really a con, but not sure to what extent those feedback are acted upon.

4.0

Apr 11, 2014

it was ok, good pay but crap staff

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

the pay is very good, and you get a bonus, company discounts and many other financial benefits. senior management are very good.

Cons

the management tend to hire people based on appearances, and middle management are bitchy, have favourites and are generally middle aged jaded idiots. they also get annoyed if you say that you dont want to work more than the contracted hours

4.0

Apr 10, 2014

FRV store assistant

Fresh food assistant

Recommend

CEO approval

Business Outlook

Pros

Competitive pay for a store assistant role especially considering the annual bonus, which for me was 18%. A nicer supermarket than most, eased into my role and given increased responsibilities as I improved in my role. Good benefit system including large discount at john lewis

Cons

Trying to hold the part time job whilst doing A-levels was demanding due to overtime requests.

Viewing 8725 - 8727 of 8,763 Reviews

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Jobs at Waitrose

Night Replenishment, Supermarket Assistant

Supermarket Assistant

Customer Delivery Driver, Supermarket Assistant

Supermarket Assistant

East Grinstead, England

£13 - £13 /hr

(Employer provided)

View job

Hospitality, Supermarket Assistant

Aylesbury, Angleterre

£13 - £13 /hr

(Employer provided)

View job