Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

68% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2135) , Sales Assistant (450) , Customer Assistant (430) , Shop Assistant (318) , Customer Service Assistant (246) , Customer Service (239) , Retail Assistant (178) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Pay is good and they always give you opportunity to train in other sections to raise your pay next appraisal." ((in 1005 reviews)); "Good benefits and flexible with hours" ((in 564 reviews)); "Pretty nice staff and nice to help out people" ((in 487 reviews)); "The staff were friendly and welcoming" ((in 424 reviews)); "Colleagues are friendly and supportive" ((in 323 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 600 reviews)); "Managers are rude and demanding" ((in 454 reviews)); "Xmas hours are long and stressful" ((in 278 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 121 reviews)); "Hard to get holiday :(" ((in 71 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

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Waitrose

Waitrose reviews

3.8

68% would recommend to a friend

(8,766 total reviews)

Jason Tarry

73% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Jun 22, 2014

Good senior management

Section manager

Recommend

CEO approval

Business Outlook

Pros

Annual profit sharing, good transparency

Cons

Poor calibre middle management, expectation of long hours from some managers, wages lower than competitors

4.0

Jun 10, 2014

Great part-time work experience

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

The amazing bonus, the huge John Lewis discount (even better when there's a price match!), time and a half on a Sunday, and the ease of being trained in other areas of the store (I worked on the checkouts but was also trained on the shop floor and the meat/fish counters)

Cons

Working part-time meant working the same shifts every week, and getting shifts covered was not encouraged, so my holiday allowance was not able to cover some evening/weekend shifts when I had pre-booked something.

4.0

Jun 8, 2014

Perfect weekend job!

Ambient assistant

Recommend

CEO approval

Business Outlook

Pros

The team is very cooperative and welcoming. Swapping shifts if you really need a day off is simple to do if another partner is willing, which they usuall are due to everyone working there being lovely!

Cons

as i work in ambient the work is very tiring and physical.

Viewing 8713 - 8715 of 8,766 Reviews

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Jobs at Waitrose

Supermarket Assistant

Hospitality, Supermarket Assistant

Horley, Surrey, South East England, England

£13 - £13 /hr

(Employer provided)

View job

Night Replenishment, Supermarket Assistant

Supermarket Assistant

Night Replenishment, Supermarket Assistant

High Wycombe, Angleterre

£13 - £13 /hr

(Employer provided)

View job