Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

68% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2135) , Sales Assistant (450) , Customer Assistant (430) , Shop Assistant (318) , Customer Service Assistant (246) , Customer Service (239) , Retail Assistant (178) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Very Flexible and very good pay" ((in 1004 reviews)); "Good benefits and flexible with hours" ((in 587 reviews)); "Pretty nice staff and nice to help out people" ((in 481 reviews)); "The staff are friendly and helpful" ((in 423 reviews)); "Colleagues were friendly and helpful" ((in 327 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 598 reviews)); "Managers are rude and demanding" ((in 462 reviews)); "sometimes hours are long and boring" ((in 273 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 121 reviews)); "Hard to get holiday :(" ((in 65 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

Waitrose reviews

3.8

68% would recommend to a friend

(8,766 total reviews)

Jason Tarry

73% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

9K reviews

4.0

Apr 4, 2014

Friendly environment, slow to adopt change, but improving

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great rewards for employees, friendly environment, good work-life balance, a lot of change to be worked through

Cons

Slow to adopt change. There is a tendency to leave 'it' till it's broken/ almost broken. Decisions from the top can appear to be without consideration of what is achievable on the ground.

4.0

Mar 31, 2014

All about the money

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

Excellent employee benefits, even if you're part time

Cons

Management are so badly disorganised, technology is 20 years behind, individual's are not appreciated, management don't listen to employees, there are not enough people employed and we don't get paid enough for what we are expected to do

2.0

Mar 20, 2014

Good public image, bad working environment

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

remuneration is at least market average if not just slightly more and the annual bonus can be good

Cons

poor training - some illegal, horrible staff, top down management, good image is a con,

Viewing 8707 - 8709 of 8,766 Reviews

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Jobs at Waitrose

Supermarket Assistant

Hospitality, Supermarket Assistant

Horley, Surrey, South East England, England

Night Replenishment, Supermarket Assistant

Supermarket Assistant

Supermarket Assistant

Waitrose

Waitrose reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Friendly environment, slow to adopt change, but improving

All about the money

Good public image, bad working environment

Top companies for "Compensation and Benefits" near you

Jobs at Waitrose