Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

68% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2133) , Sales Assistant (450) , Customer Assistant (430) , Shop Assistant (318) , Customer Service Assistant (246) , Customer Service (239) , Retail Assistant (178) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"The pay was good and the job was easy" ((in 1016 reviews)); "Good benefits and flexible with hours" ((in 566 reviews)); "Pretty nice staff and nice to help out people" ((in 489 reviews)); "The staff were friendly and welcoming" ((in 408 reviews)); "Friendly colleagues and good on" ((in 335 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 604 reviews)); "Managers are rude and demanding" ((in 457 reviews)); "Xmas hours are long and stressful" ((in 284 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 126 reviews)); "Hard to get holiday :(" ((in 71 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

Waitrose reviews

3.8

68% would recommend to a friend

(8,763 total reviews)

Jason Tarry

73% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,763 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

9K reviews

2.0

May 29, 2026

Supportive team culture overshadowed by poor management practices

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

Great team culture among colleagues — supportive, friendly, and collaborative. Skill development — strong customer service and operational skills gained. Busy environment — shifts went quickly and there was always something to do.

Cons

Unprofessional managerial conduct — experienced dismissive communication, inconsistent feedback, and comments that felt inappropriate or unfair. Lack of accountability — concerns were not taken seriously, and issues were often reframed back onto staff. Poor conflict handling — difficult conversations were managed in ways that felt one‑sided and invalidating. Emotional toll — certain interactions had a lasting negative impact.

5.0

May 28, 2026

Friendly and stable work, but repetitive and tiring

Supermarket assistant

Recommend

CEO approval

Business Outlook

Pros

Friendly, stable, practical, social, benefits

Cons

Repetitive, tiring, busy, early, weekends

5.0

May 27, 2026

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice people and deputy managers

Cons

Very Cold in fridge lol

Viewing 46 - 48 of 8,763 Reviews

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Waitrose

Waitrose reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Supportive team culture overshadowed by poor management practices

Friendly and stable work, but repetitive and tiring

Good

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Jobs at Waitrose