Does Waitrose pay their employees well?

According to anonymously submitted Glassdoor reviews, Waitrose employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Waitrose. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Waitrose?

68% of Waitrose employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waitrose 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Waitrose?

Supermarket Assistant (2133) , Sales Assistant (450) , Customer Assistant (430) , Shop Assistant (318) , Customer Service Assistant (246) , Customer Service (239) , Retail Assistant (178) , Sales Associate (164) , Partner (128) , Team Leader (117) , Customer Service Representative (101) , Store Assistant (91) , Shop Floor Assistant (90) , Delivery Driver (87) , Team Manager (70)

What are the pros of working at Waitrose according to real employee reviews?

"Very Flexible and very good pay" ((in 1004 reviews)); "Good benefits and flexible with hours" ((in 587 reviews)); "Pretty nice staff and nice to help out people" ((in 481 reviews)); "The staff are friendly and helpful" ((in 423 reviews)); "Colleagues were friendly and helpful" ((in 327 reviews))

What are the cons of working at Waitrose according to real employee reviews?

"Conflicting policy and poor management makes staff scared to be unwell at risk of losing job." ((in 598 reviews)); "Managers are rude and demanding" ((in 462 reviews)); "sometimes hours are long and boring" ((in 273 reviews)); "Hours are not flexible and hard to book wanted time off as it's booked years in advance by other employees" ((in 121 reviews)); "Hard to get holiday :(" ((in 65 reviews))

What are employees saying about Waitrose layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waitrose layoffs and their outlook for job security at Waitrose in 2026.

Waitrose reviews

3.8

68% would recommend to a friend

(8,763 total reviews)

Jason Tarry

73% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Senior management

3.1

Career opportunities

Waitrose has an employee rating of 3.8 out of 5 stars, based on 8,763 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Waitrose employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Feb 13, 2017

Branch Manager

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Culture of individual branch Brand strength Discount in Waitrose & John Lewis

Cons

Weak senior leadership in Head Office A disjointed approach to change.

1.0

Feb 7, 2017

Take care of you so you have a bare minimum pay possible no development whatsoever in the role if you are part time.

Customer service assistant

Recommend

CEO approval

Business Outlook

Pros

There is a good pay rate for people who are young - they get the same wages as everyone else excluding performance based pay. Waitrose have good links with discounts.

Cons

They say there is development in the role but there really isnt, I have been doing the same thing for a year and a half - stacking shelves, other people will do less work than you and just because they are outspoken will receive a higher pay rise. Pay rises are yearly and even then they will delay them in order to avoid paying you more - will they then reimburse you for the difference in how late the pay rise came? - no.

2.0

Aug 26, 2016

Don't Waste Your Life

Team leader

Recommend

CEO approval

Business Outlook

Pros

25% off in John Lewis 15% off at Waitrose Various cinema, dining and activity discounts

Cons

Poor pay for long term workers Minimal pay rise despite performance rating of good Anti social hours Stressful (often understaffed) No time off in december or january or holidays like easter Difficult to progress and even if you do managers pay is obsolete because of the living wage(theirs didn't increase at all)

Viewing 34 - 36 of 8,763 Reviews

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Waitrose reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Branch Manager

Take care of you so you have a bare minimum pay possible no development whatsoever in the role if you are part time.

Don't Waste Your Life

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