Uber reviews

3.7

65% would recommend to a friend

(16,272 total reviews)
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Dara Khosrowshahi

70% approve of CEO

53% positive business outlook

Uber has an employee rating of 3.7 out of 5 stars, based on 16,272 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uber employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

16K reviews
2.0
Sep 2, 2015
Recommend
CEO approval
Business Outlook

Pros

good pay, great schedule, easy work

Cons

They brought on 100's of Manilla CSRs but fired 1/2 of the US work from home team. Not cool. Questions having to do with pay, contract, etc. are ignored both privately and in meetings that are supposed to be able to ask anything. Nothing is standardized, the partners are clueless and frustrated and most of the WFH US team is looking for other work.

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Uber Response
10y
Thank you for taking the time to share your thoughts. I've passed along your comments about lack of communication to the CSR leadership. Regarding the changes in workforce, Uber is indeed evolving it's strategy and structure around customer support/service representatives. We're continually launching new products which means our customer support environment is more complex. To address the complexity, we're building centers of excellence (COEs) around the globe (included the US) to better serve the customer on support issues. With any change, it takes time to train and for everything to settle in. If you have more feedback on how we can improve CSR work at Uber, please don't hesistate to reach out to me. -Andrew, alevy@uber.com
1.0
Jul 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Lots of smart and young engineers to work with. But the working environment is competitive instead of collaborative. You need to be very aggressive and good at stepping on other's shoulder to move up.

Cons

Terrible culture and management team. No work life balance. Extremely long working hours and hard to get vacation days to recharge. You have to work even when you are sick.

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Uber Response
8y
Thanks for sending in this review. I'm not sure when you left the company but I'm confident that a lot of the change and action going on right now is improving the overall experience of working at Uber. Thanks again and best of luck in the next opportunity.
1.0
Dec 1, 2016

Just don't. You will regret your time here.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Passionate employees - Working with people across the globe and in nearly every country leads to vastly different and interesting perspectives - Genuinely interesting problems to solve - Well known and awesome products - Prime office locations for SF

Cons

- Absolutely no work-life balance. Do you value your time outside of work? Then don't work here. They literally tell you "this is not a 9-5 job, this is a lifestyle." - Also don't work here if you: have kids, are a woman, are a minority, or have opinions that conflict with upper management. - Overall, the company is poorly managed. Uber is filled with former consultants who have never worked long-term for previous companies before. This leads to people with egos telling you they don't have egos, you just have to work exactly the way they want you to work and be available literally 24 hours a day or you are a poor performer. - Toxic working environment. People backstab each other, take credit for each other's work, and generally don't care about their coworkers. They do anything to get ahead. - Expect to have more working experience than your manager since most managers at Uber are first-timers with little to no experience in their vertical. - As others have said, this is definitely not a people first company. You will be repeatedly asked "is this good for you or is this good for Uber?" This can be a culture shock if you've worked for other tech companies in the Valley. - Comp is honestly laughable. Expect to take a pay cut or be called greedy.

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Uber Response
9y
Hi there - thanks for taking the time to write up this review. I'm sorry you had less than an ideal experience in your time at Uber. If you'd be willing, I'd love to connect offline and dig in to some of the areas you call out as we're constantly rolling out new programs, resources, and tools to make Uber better. Feel free to reach out and best of luck with your new opportunity: pierce@uber.com.
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