Is TP a good company to work for as a Workforce Analyst?

Workforce Analyst professionals working at TP have rated their employer with 4.0 out of 5 stars in 117 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Workforce Analyst Jobs at TP now and start preparing for your job interview by browsing frequently asked Workforce Analyst interview questions at TP .

Does TP pay Workforce Analyst employees well?

Workforce Analyst professionals rate their compensation and benefits at TP with 3.7 out of 5 stars based on 117 anonymously submitted employee reviews. This is 15% worse than the company average rating for salary and benefits. Find out more about Workforce Analyst salaries at TP.

How happy are Workforce Analyst professionals working at TP?

79% of Workforce Analyst employees at TP would recommend their employer to a friend. This rating has increased by 8% in the past 12 months. Workforce Analyst professionals have also rated TP with a 3.9 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.1 rating for culture and values and 4.1 rating for career opportunities.

What are the top reviewed jobs at TP?

Customer Service Representative (13872) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1252) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2023 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1816 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1769 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1517 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1267 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3814 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2449 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1521 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews)); "Poor communication and lack of support" ((in 291 reviews))

TP Workforce Analyst reviews

4.0

79% would recommend to a friend

(117 total reviews)

Jorge Amar

48% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Workforce Analyst employees have rated TP with 4.0 out of 5 stars, based on 117 company reviews on Glassdoor. This indicates that most Workforce Analyst professionals have a good working experience there. TP is rated in line with the average (within 1 standard deviation) by Workforce Analyst professionals compared to other employers within the Management et conseil aux entreprises industry (3.6 stars).

Reviews by job title

117 reviews

5.0

Feb 18, 2025

Working at Teleperformance's

Workforce real time analyst

Recommend

CEO approval

Business Outlook

Pros

The work environment is actually good. Everyone communicates each other. I'm working with an amazing team.

Cons

I still don't have access to my campaign floor. But other than that, everything is actually good.

TP Response

1y

Thank you for taking the time to review Teleperformance. It's fantastic to hear of your positive experience.

4.0

Feb 15, 2025

Review

Workforce management analyst

Recommend

CEO approval

Business Outlook

Pros

Good working environment and fast promotion

Cons

Salary competitiveness and range of benefits for employees

TP Response

1y

Hi there. We appreciate you dropping by to provide your feedback.

2.0

Feb 11, 2025

Decent Benefits but Insufficient Salary

Workforce real time analyst

Recommend

CEO approval

Business Outlook

Pros

The incentives were relatively decent such as bonuses and possibilities for overtime.

Cons

Difficulty having a work life balance as well as a heavy task load coupled with language barriers.

TP Response

1y

👋🏻 Hi, we are very sorry for your experience. We strive to get better every day so that we can be there for you when you need us. 🫂 You can contact us at hrhelpdeskmar@teleperformance.com 📩 We are at your disposal to help you solve your requests.

Viewing 25 - 27 of 117 Reviews

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TP

TP Workforce Analyst reviews

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Working at Teleperformance's

Review

Decent Benefits but Insufficient Salary

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