Is TP a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at TP have rated their employer with 4.2 out of 5 stars in 17,390 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Customer Service (CSR) Jobs at TP now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at TP .

Does TP pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 17,390 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13887) , Customer Service Representative (CSR) (5150) , Customer Service Agent (2590) , Analyst (1525) , Customer Service (1477) , Expert em Interação (1409) , Content Moderator (1263) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (937) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (716) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 1989 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1789 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1770 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1501 reviews)); "Good environment is good." ((in 1254 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3779 reviews)); "Power tripping Bad Management The manager is sucked Too many workload but it's out of my job responsibility." ((in 2480 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1517 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 368 reviews)); "Poor communication and lack of support" ((in 283 reviews))

TP Customer Service (CSR) reviews

4.2

85% would recommend to a friend

(17,390 total reviews)

Jorge Amar

93% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (17,390 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated TP with 4.2 out of 5 stars, based on 17,390 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Management et conseil aux entreprises industry (3.6 stars).

Reviews by job title

17K reviews

4.0

Jul 3, 2026

Legal compliance overshadowed by pressure and stagnation

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

All legal requirements are kept

Cons

Continuous pressure. No room or growth

4.0

Jul 2, 2026

Great pay and benefits offset by demanding schedules

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Permanent/full-time status means fixed monthly income + overtime pay, night differential, holiday pay, and 13th month pay (Philippines labor compliant) - Complete government benefits: SSS, PhilHealth, Pag-IBIG, plus often HMO/health insurance - Complete government benefits: SSS, PhilHealth, Pag-IBIG, plus often HMO/health insurance (sometimes including dependents after probation) - Performance bonuses, incentives, and attendance rewards Career Growth & Training - World-class training: product knowledge, communication, CRM tools, and soft skills — great for your resume

Cons

Schedule & Lifestyle Impact - Shifting schedules, nights, weekends, and holidays — can disrupt sleep, social life, and family time - Night shifts may affect long-term health: digestion, energy levels, skin, and immune system - Rotating days off instead of fixed weekends Work Pressure & Stress - High targets & metrics: strict AHT (average handling time), CSAT, quality scores, attendance, and adherence - Deal daily with irate/frustrated customers — can lead to emotional fatigue or burnout if not managed - Repetitive tasks; same types of inquiries day-to-day

TP Response

4d

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

5.0

Jul 2, 2026

Accessible and newbie-friendly, but can be pressuring

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Accessible, newbie friendly and provides new opportunities.

Cons

Sometimes it's too pressuring but its fine

TP Response

4d

Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!

Viewing 16 - 18 of 17,390 Reviews

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TP

TP Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Legal compliance overshadowed by pressure and stagnation

Great pay and benefits offset by demanding schedules

Accessible and newbie-friendly, but can be pressuring

Jobs at TP

TP reviews FAQs

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