TP reviews

4.4

88% would recommend to a friend

(74,180 total reviews)

Jorge Amar

96% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,180 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is 23% above average for employers within the Management et conseil aux entreprises industry (3.6 stars).

Reviews by job title

74K reviews
1.0
Apr 14, 2023
Recommend
CEO approval
Business Outlook

Pros

some of the people are great

Cons

- Dishonesty; repeatedly said they'd do something, and then did not. - Incompetent management - poor communication of expectations - output driven environment, not concerned with quality of service - no support system for difficult calls with heavy subject matter - no coaching or development plan for new agents, IT'S SINK OR SWIM - underpaid (below NMW for one month) for hours actually worked, as they use a pseudo 'salary' system, which means you do 150 hours (in my case) and are not paid for them all, as you had a sick day (outside of those hours) and it gets deducted in full

avatar
TP Response
3y
We're sorry to hear about your experience. We'd like to understand further and do our best to learn from it. Could you please share details with us at https://forms.office.com/r/qU6NHq8CHN? Your feedback is much appreciated.
1.0
Mar 15, 2023

Not Great lol

Recommend
CEO approval
Business Outlook

Pros

Option to Work from home

Cons

Huge lack of communication Poor onboarding experience

avatar
TP Response
3y
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!
1.0
Mar 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Now the good part is the pay is a bit competitive and because it's only twice a month you feel like you're getting paid more. They also do have a bonus but as soon as you are bonusing correctly they will change the structure of the bonus so that it's more difficult for you to reach the bonus This is a common practice among call centers tech support jobs. That was my experience.

Cons

If you have a disability issue as an employee with teleperformance, and you provide notes from your medical doctor. I feel like I wasn't believed it was even a joke made in the chat about people providing false medical letters while I was talking with a supervisor about submitting medical letter the HR was slow and unresponsive. You will get many referrals to someone else as you go down the path towards getting your issue resolved or taken care of meaning that they are going to be out of the office. Your emails will bounce back and so forth. It appears that each time that it's time for a new shift bid, they will then act as though they don't have the previous letters from your medical doctor. Thus, forcing you to resubmit for this information or this accommodation each new pay period they are difficult to deal with and if you say that you are in pain or having some serious issues on the job due to your lack of medical accommodation, they will ignore you. Furthermore, let me tell you in advance that the EEOC does not investigate these items well enough to properly assist you. They will not look into detail such as this. So make well-informed decisions before you associate yourself with companies such as this, I find that it happens more with customer service or large call center type of employment. Don't miss out on the job but no in advance that this is the game they play. I would tell anybody get a lawyer before you get a job.

avatar
TP Response
3y
We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!
Viewing 160 - 162 of 74,180 Reviews

Glassdoor has 100,116 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.