Pros
Working with TP was indeed fun and GREAT! They are very lenient with the policy, as long as you're performing well, but that depends on your supervisor. TP environment is a GREAT PLACE to work with surrounded with nice people. You could even communicate somehow casually with your higher bosses... and usually they reach out on the people. It's fun... yeah.. fun to start your career with.
Cons
The only thing that TP should improve is the way they compensate their employees. Actually, the base offer is not competitive, besides agents tend to become demotivated every pay day knowing that after all the hardships and difficulties we've encountered on the account, you'll get paid as what?! Yeah... the account and the job nature itself is very TOXIC. The satisfaction level on the salary doesn't even met your stress level. Besides, with the incentives, it's too low as well...improve those qualifiers in order to get the incentives. Hell yeah,..