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      TP

      Engaged Employer

      TP reviews

      4.4

      88% would recommend to a friend

      (74,254 total reviews)

      Jorge Amar

      95% approve of CEO

      83% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Career opportunities

      4.3

      Work/Life balance

      4.3

      Senior management

      4.3

      Compensation and benefits

      TP has an employee rating of 4.4 out of 5 stars, based on 74,254 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is 23% above average for employers within the Management et conseil aux entreprises industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      74K reviews
      4.0
      Jan 3, 2014

      Great way to gain entry into good customer service and IT troubleshooting.

      Telephone service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Teleperformance offers an opportunity to get your foot in the door of the customer service field. With several different programs available to apply for, you can gain entry into a field of your choosing. Stay long enough and you have the opportunity to get off of the floor and into the next echelon of troubleshooting.

      Cons

      Working at any telephone-based customer service company requires a lot of patience, especially if you are on the troubleshooting end of the spectrum. This company is no different. Be prepared to deal with customers ranging from mildly annoyed to irate and with little to no experience with the products that they currently own.

      avatar
      TP Response
      8y
      Thank you for the positive review. We see to it to equip our employees with enough training and skills so they can do their job effectively and be prepared for future career opportunities. Best regards and we wish you success in the future.
      3.0
      Jan 2, 2014

      Nice start out for those with no experience but draining.

      Call center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedules and nice co-workers. The best part about the job was coworkers, some of which became my good friends and was able during my duration to have my schedule changed four times to fit my routine.

      Cons

      Excessive rules and policies: you cannot have any personal items at your cubicle and /or have new rules or new training aid, had to be able to finish a call with in a time frame. Weird computer glitches & sluggish computers: The staff and management states that the computers are left on for quality purposes but they still glitch and freeze taking much longer than it should to help a customer and cannot accept your password and have go through a password reset which could take 5 minutes or two hours - This was my caveat, to look at other options. Instant changes on demand: In the last four months of me working there, Most of the rules/protocol on how to take a call was updated within in weeks, the division was cut and about 30 agents were released with a some supervisors too.

      Viewing 73915 - 73917 of 74,254 Reviews
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      Glassdoor has 100,205 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.