TP reviews

4.4

89% would recommend to a friend

(74,707 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is 23% above average for employers within the Management et conseil aux entreprises industry (3.6 stars).

Reviews by job title

75K reviews
1.0
Aug 22, 2023
Recommend
CEO approval
Business Outlook

Pros

No pros to post about.

Cons

TP Canada picked a terrible client that eventually they lost their contract with. The client themselves was severely undermanaged and managed so poorly, I'm not sure how they sustained that contract for so long. It was a bit weird that there wasn't even an interview process but it took me a little bit before I realized things were going downhill. The computer they sent me was horrifically slow, causing me to have to spend 30 minutes just to get all my systems up and running, and then they sent me one that was still pretty slow. Klarna was a complete crapshoot of a client because their CEO knows nothing about how to run a business or make a proper functioning app, leaving their customer service team with nothing to work with. This company was also way too focused on metrics and didn't care enough about their employee's mental or physical health. I was sick one day and had to call out, but instead of letting me go rest, I was forced into a Teams meeting to talk about policies. I had a couple good supervisors there and met some great people but that wasn't enough, and I ended up getting laid off and nobody helped me transfer to another client. I would not recommend anyone to work here. This is the first job where I've ever had to take medical leave because of how overly stressful it was, and the Klarna customers were just absolutely sh***y people a lot of the time, lead by an inexperienced and incompetent CEO nonetheless.

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TP Response
2y
We are sorry to hear about your experience. We'd like to understand further and do our best to learn from it. Can you please share more details with us at http://bit.ly/TPHR-newform. Take Care! Regards Teleperformance Canada
4.0
Aug 22, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay is pretty good and they have other benefits. The work environment is pretty healthy too because of the other employees

Cons

The rules they have in place really don’t make sense because your pretty much restricted from everything… it’s a very boring job so it does take a toll on you mentally if you don’t socialize. And for the type of job that it is, there is no real reason for you to be at site and should be at home. Almost everyone I work with dreads it but they do make the best of what they can. There attendance rule is horrible and it can be better without having the employees take complete advantage of it.

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TP Response
2y
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us!
1.0
Aug 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home, equipment provided

Cons

Racist and arrogant supervisors, Poor training, Final written warnings due to mistakes made due to poor training. Horrible place to work as all they care about is how many calls you take. If you try and take a sick day you will be villianised and be given a warning(They will say it was for something else but it's really for the sick day) I came with 30 others and by the the third month there were only 3 of us left. One of he worst places I have worked. I felt less stressed working in retail.

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TP Response
2y
Thank you for taking the time to review Teleperformance, we are sorry to hear of your personal experience at TP. We value your feedback and are always looking to continuously improve. If you are willing to share further feedback using this link we would greatly appreciate it - https://forms.office.com/r/qU6NHq8CHN
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