Is TP a good company to work for as a Chat Support Associate?

Chat Support Associate professionals working at TP have rated their employer with 4.5 out of 5 stars in 148 Glassdoor reviews. This is a higher than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Chat Support Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Chat Support Associate interview questions at TP .

Does TP pay Chat Support Associate employees well?

Chat Support Associate professionals rate their compensation and benefits at TP with 4.2 out of 5 stars based on 148 anonymously submitted employee reviews. This is 2.4% worse than the company average rating for salary and benefits. Find out more about Chat Support Associate salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13873) , Customer Service Representative (CSR) (5146) , Customer Service Agent (2588) , Analyst (1525) , Customer Service (1478) , Expert em Interação (1409) , Content Moderator (1255) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (935) , Agent (895) , Team Leader (813) , Executive (778) , Operations Customer Expert 1 (714) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2023 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1816 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1769 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1517 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1267 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3814 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2449 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1521 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 382 reviews)); "Poor communication and lack of support" ((in 291 reviews))

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TP

TP Chat Support Associate reviews

4.5

94% would recommend to a friend

(148 total reviews)

Jorge Amar

100% approve of CEO

90% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.4

Culture & values

4.4

Career opportunities

4.3

Work/Life balance

4.3

Senior management

4.2

Compensation and benefits

Chat Support Associate employees have rated TP with 4.5 out of 5 stars, based on 148 company reviews on Glassdoor. This indicates that most Chat Support Associate professionals have an excellent working experience there. TP is rated 26% above average by Chat Support Associate professionals compared to other employers within the Management et conseil aux entreprises industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

148 reviews

3.0

Jul 4, 2024

Oright

Chat agent

Recommend

CEO approval

Business Outlook

Pros

Wbchat is enjoyable, The people aren't that bad either

Cons

Hot seating issue, carpets smell old. some managers have preferential treatment and bad people skills

TP Response

Thank you for taking the time to review Teleperformance, we appreciate your feedback.

1.0

Jun 25, 2024

Bad management

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

Good training ground for newbies

Cons

Floating status is pretty common in this company. And they will not explain clearly why they will put you on floating status and reprofile you. When they offer you a new account and you don't accept it, they will take it against you and say some rude, unprofessional words to you like you are the one who owes them something.

5.0

Jun 10, 2024

Job assurance

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

Well organized, great staff, peaceful & friendly environment in TP.

Cons

Good company no such cons.

TP Response

Thank you for your review. All the best and have a nice day!

Viewing 40 - 42 of 148 Reviews

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TP Chat Support Associate reviews

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Oright

Bad management

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