Years ago, they had class. They loved all customers whether they were a huge hospital or a little Mom and Pop convenience store. Today, that's farthest from the truth than ever before; it's all about bottom line. They used to love and care about their employees also but ever since the economy downturn, they have slashed their employees careers; jobbed customer service and I.T. out to INDIA, forced each and every other REMAINING employee to take cut pays and increased their workload to exhaustion. I worked as Marketing Associate for almost 18 years and finally threw in the towel. I was tired of the demands they made of me; all expected to be done with a smile on my face…They cram too many cases in the trucks, overloading them to max capacity which hurt not only the drivers and their nightmares trying to dig through it all but then the product was compromised by being smashed all around during transit and the customers were held hostage waiting longer than they should have to because they put an average of 24 stops on the trucks which was ridiculous. They also made it IMPOSSIBLE to service the customer by allowing the Marketing Associate to hand deliver ANY PRODUCT INCLUDING PAPER CUPS because of some STUPID FEAR of being sued. There was an ISOLATED incident with chicken in a hot shed or something like that in San Francisco, so they got all paranoid and placed a ZERO TOLERANCE policy for any and all Marketing Associate to even TOUCH a product whether it was perishable or not. So Joe Blow has a wedding and Sysco screws up and leaves a case of plastic plates off the truck. Solution….Marketing Associate can run to warehouse and pick it up and get it to the caterer within the hour….but NOT ANYMORE….nope, the customer has to go to Sam's Club or Restaurant Depot….better yet, they can call any of Sysco's competitors and get it done…. and on and on and on…..so, I quit. They told my customers I "retired". I gingerly tell them when I see them, NO I DID NOT RETIRE, I QUIT! Oh, by the way, they also cut our pension by 2/3's and any new employee does not get one at all. They are NOT FOR THE CUSTOMER, THEY ARE NOT FOR EMPLOYEE ….all they care about is their bottom line as stated earlier and of course, we have to make sure DeLaney gets to keep his 7 figure salary….God forbid he give up anything….
