Sysco reviews

3.3

55% would recommend to a friend

(4,672 total reviews)
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Kevin Hourican

58% approve of CEO

51% positive business outlook

Sysco has an employee rating of 3.3 out of 5 stars, based on 4,672 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sysco employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.4 stars).

Reviews by job title

5K reviews
1.0
Dec 15, 2014
Recommend
CEO approval
Business Outlook

Pros

Freedom in your schedule - you don't to use a personal day if you have an appointment. You can rearrange your schedule to accommodate things that may come up.

Cons

So Many! Lets start from the beginning. - I was told I would make 70-80,000/year. That was a huge lie based on where I am located. I am in a rural area and that income is not achievable where I am. - I work every Sunday... which they somehow forgot to tell me would happen when I was hired. - I was hired on a weekly base which DROPPED after so long and I was not informed that would happen. - Formal training is 6 weeks in a classroom environment. They pump you so full of information in that period there is no way you could remember it all. It would be much more effective to learn most of the info in the field and do periodic training in a classroom. - You pay for home computer paper and ink with no reimbursement despite the fact that you are require to print pages upon pages of information for your customers. - Up until recently I had a computer that was borderline working against me most days. After almost 2 years with it, I was finally issued a new one which is a lot better! - The requirement of attending a general sales meeting each month that is almost 4 hours from where I live/work. Mileage is not reimbursed. - The requirement of attending a monthly district sales meeting which is over 1 hour from me and mileage is not reimbursed. - The expectation of bringing customers to the main Sysco building almost 3 hours away. The expectation is to do this once a month/12 times a year. Mileage not reimbursed. - On the above mentioned trips, you are expected to front money to take said customer out for dinner and drinks. This you are reimbursed for but you often have to wait a month or more for the expense report to get approved and the money to be deposited into your account. - Zero work life balance. I get calls from customers all days of the week, all hours of the day. This company knows no boundaries. - No matter what day or time it is, you'd better have your computer with you in case a customer calls and needs a question answered. - Poor support from merchandising. Emails with questions about products either go unanswered or get answered in an unacceptable amount of time (i.e. after cut-off for placing orders causing you to lose a sale). - So many superiors! There are so many people in position above me that I have no idea what they do or who they oversee. - Red tape on everything. If you make the 3 hour drive to bring you customer to the office, front money for dinner out with them, plan a nice visit and the customer decides they would like to tour the facility, you are out of luck. That would have needed to be scheduled a week in advance. - Quality control is poor. Rotting or moldy produce makes it to the customer often leading to more work for you having to write credits and scramble to find replacements so the customer has product. - The company has different expectations from their competition leading us uncompetitive in the field. Sysco tells us they can't stop the truck at an account for less than $500; the competition will stop for $250. Sysco tells us we have rock bottom prices on items; the competition is selling the same item (same name, size, box) for less than our "cost". I was very much misled when I took this job, and if I had known how it would be I would have passed. I am an educated person with experience and I didn't even see it coming...

2.0
Aug 11, 2024

Negative Compensation

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule - few ‘corporate’ meetings

Cons

I’ve been with Sysco over a year now and I am about to leave. I’ve gained valuable experience that has lead me to find an amazing position and I am grateful for that. However… They will screw you over from the start by giving you a negative territory that you have to make up for in new business… in my case, both times when I finally got to that point… someone quit or whatever excuse management would use to throw another negative/lost account under my name. You are paid out bonuses (commission) on this growth… but they make it impossible for newer reps. On top of this, I spent 60% of my time making excuses to all my customers about why their delivery was late or never came, why we were out of what they need, or why it was spoiled or moldy. The resources we are supposed to use in this job (merchandising, specialists, etc) are so poorly managed. I got answers from anyone maybe 50% of the time and within a week maybe 10% of the time. It’s just a whole mess… and to make matters worse they just cut our base pay by 15%, citing better opportunity to make up in bonuses. (Except when they throw negative accounts in to your territory)… Consultants are dropping out of this company like no other and for good reason. I hope they can come back from this and right their wrongs. For now i’ll be watching from afar.

2.0
Apr 19, 2024
Recommend
CEO approval
Business Outlook

Pros

-Great freedom, remote job and you get to make you own schedule -Generally awesome to work with small and local businesses -Co workers are in general nice and helpful in the sales department, operations not so much, if at all

Cons

-You are on call 24/7 here, dont believe it when they say you wont be. This is the hospitality business and customers will call/text/email you at anytime. The food business is also very fast paced and people need answers ASAP and usually within a day or you are too late -Operations team is a flat out joke, they will lose customers faster than you can bring them on and this affects your bonus. They forget half the customer product, damage it, kick it around, are rude to customers, hit their signs and walls with semis, are usually hours late, sometimes so late the order doesnt even come until the next day. Atrocious logistics and operations. Imagine 11 year olds handling the logistics/operations for a fortune 70 company who has made their money on being a food distributor... now that you have that pictured in your head let me tell you Sysco is worse. -Constant changes because the company is so corporate, it is more of an admin position than a sales job, they care only about KPIs not sales -All customer issues are on you to solve, even if you do not have the correct resources you have to seek them out for yourself, usually will take days or weeks, typically with zero resolution too -Constant corporate trainings that are only done through videos, there is about 1-2 hours a month worth of videos with tests that are assigned for whatever new non sense the company is rolling out -If your customer is warranted a credit you have to ask for approval, usually takes weeks and several times putting it in, and will still be denied leaving you with awkward conversations with customers because we owe them money -You are expected to meet every customer face to face, they give you about $200 a month (and its taxed lol) for both gas and wear and tear on your vehicle. As I write this has is $3.60 per gallon. I drove about 300-400 miles a week. I will let you do the math if that sounds fair. -To get a raise (they call it leveling up) you have to bring on a set number of new accounts and maintain a certain profit percentage. Any time you write a credit (daily) it cuts into that profit percentage. Meaning every time operations makes a mistake it is affecting not only your bonuses, but your ability to get a raise too. Yikes! -You get about 150-200 emails a day from robots. They are reports, administrative tasks, memos, etc and makes it impossible to get to them every day or clear your inbox ever -Sysco is ALWAYS more expensive than the competition. You will constantly lose business from customers as the name of the game in the food industry is to find the best for the cheapest. Meaning this is a non stop battle of tug of war with the competition to keep your head above water in an account. If you ask for the price to get lowered, unless that customer is buying that particular item by the pallet 9/10 it will just be denied. Robots approve these so there is rarely human interaction or conversation. Fun! -When teams members go on vacation other team members have to cover their accounts, meaning you will have double the work load (weekends included) answering all their customers issues Sysco causes (which is alot) also go visit their accounts to collect checks or handle issues. You cant even be happy for your co workers when they are traveling here as it really just means more work for you lol Last thing: Everyone in sales is miserable here. It's actually pitiful. Anyone who is happy is faking it or close to retirement. The ones who have put in 5+ years are only there still because they remember the good times or feel they cant find anything better. Which is not true. Better jobs are out there. I would pass on this one! I have always been a skeptic of Glassdoor reviews but I will say this is one you can trust, and if you don't you can take the position and come back after 12 months and see I wasn't kidding.

Viewing 16 - 18 of 4,672 Reviews

Glassdoor has 4,977 Sysco reviews submitted anonymously by Sysco employees. Read employee reviews and ratings on Glassdoor to decide if Sysco is right for you.