Pros
Decent pay, hybrid, being able to say I have a job
Cons
Everything else. I’ve been here a month. Training is the worst. No side by sides, no time to learn the system. We were on a call with a higher up and they were asking questions and the trainer was pinging us the answers because nobody knew. I was put into the wrong department, I had no knowledge or experience, and I brought it up several times but nobody did anything about it or spent any additional time training me, especially since my lack of knowledge posed a risk to the company trying to work repos that I knew nothing about. They had to backfill positions apparently so they just stuck us where they wanted and not where they hired us to be. They must waste a lot of money onboarding people just to lose them when they quit or get fired a few weeks later. Meanwhile, there were people in the front end collections who knew the systems and were already working the job who wanted to promote. Why they didn’t hire them internally and put me in a dept I knew, I don’t know. I got written up in my first week because, again, as I told them, I don’t know this side of collections or the system. I found out after the fact that I was using the system incorrectly. It’s one thing to be new, to have to learn systems and procedures, it’s a whole other issue to also be trying to learn the legal side of a job with no real training. Associates are cut throat. They would manually go back into accounts after I talked to the customer and press them again for payments to collect. The schedule is different every two days, your body can’t get used to it. I knew going in and was fine with it but to be treated badly AND have to deal with 7-4 one day, 12-9 the next, and then 9-6 by the end of the week…it’s not worth it. I also gave them a preferred name and they just completely ignored it.
