Is Shell a good company to work for as a Customer Service?

Customer Service professionals working at Shell have rated their employer with 4.0 out of 5 stars in 36 Glassdoor reviews. This is a higher than average score with the overall rating of Shell employees being 3.9 out of 5 stars. Search open Customer Service Jobs at Shell now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Shell .

Does Shell pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at Shell with 3.3 out of 5 stars based on 36 anonymously submitted employee reviews. This is 16.7% worse than the company average rating for salary and benefits. Find out more about Customer Service salaries at Shell.

How happy are Customer Service professionals working at Shell?

79% of Customer Service employees at Shell would recommend their employer to a friend. This rating has increased by 81% in the past 12 months. Customer Service professionals have also rated Shell with a 3.5 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.4 rating for culture and values and 2.7 rating for career opportunities.

What are the top reviewed jobs at Shell?

Cashier (335) , Engineer (306) , Business Analyst (302) , Software Engineer (277) , Project Manager (261) , Manager (232) , Intern (217) , Analyst (213) , Sales Associate/Cashier (158) , Project Engineer (119) , Financial Analyst (112) , Process Engineer (106) , Customer Service Representative (91) , Data Engineer (90) , Sales Associate (89)

Skip to content Skip to footer

Notifications

Shell

Shell Customer Service reviews

4.0

79% would recommend to a friend

(36 total reviews)

Wael Sawan

4% approve of CEO

80% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Senior management

3.5

Work/Life balance

3.4

Culture & values

3.3

Compensation and benefits

2.7

Career opportunities

Customer Service employees have rated Shell with 4.0 out of 5 stars, based on 36 company reviews on Glassdoor. This indicates that most Customer Service professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Service professionals compared to other employers within the Énergie et exploitation des ressources naturelles industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

36 reviews

5.0

May 6, 2022

Good

Customer service

Recommend

CEO approval

Business Outlook

Pros

Great place to work ,good management

Cons

Hard to advance in position

5.0

Mar 11, 2022

good company

Customer service

Recommend

CEO approval

Business Outlook

Pros

good company to work for . management is great

Cons

not a lot of benefits

2.0

Mar 8, 2022

Depends on Management and Location

Customer service

Recommend

CEO approval

Business Outlook

Pros

Flexible Scheduling, entry level job providing customer service experience

Cons

Poor management, poor expectations, poor working enviroment

Viewing 19 - 21 of 36 Reviews

Top companies for "Compensation and Benefits" near you

SLB

3.9★Compensation & Benefits

Schneider Electric

4.0★Compensation & Benefits

Baker Hughes

3.9★Compensation & Benefits

Halliburton

3.7★Compensation & Benefits

Jobs at Shell

Employé polyvalent saisonnier H/F

Technicien Réseaux et Télécoms (H/F)

Shell reviews FAQs

Shell reviews Shell Customer Service reviews

Shell

Shell Customer Service reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good

good company

Depends on Management and Location

Top companies for "Compensation and Benefits" near you

Jobs at Shell

Shell reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at Shell

Shell reviews FAQs