ServiceNow reviews

4.1

81% would recommend to a friend

(5,710 total reviews)
avatar

Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,710 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Feb 12, 2026

Burnt out and confidence in shreds

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay, the company is doing well

Cons

No support from management. The job was not what was advertised. The department was a shambles - completely disorganised with a lack of real strategy or direction, The goal posts seemed to change daily, and it was incredibly exhausting keeping up with our manager’s unrealistic expectations.

5.0
Feb 12, 2026
Recommend
CEO approval
Business Outlook

Pros

- Real “hands-on” with AI, CRM, and workflow automation—constant learning and impact - Strong product momentum and customer demand; easy to tie work to outcomes - Smart, supportive teammates and mentors; leadership accessible - Clear career growth paths if you lean in (enablement, certifications, stretch projects) - Customer-facing work that’s genuinely transformative (not just slideware)

Cons

Pace is intense; priorities can shift quickly with big launches/roadmap changes

Viewing 208 - 210 of 5,710 Reviews

Glassdoor has 6,646 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.