ServiceNow reviews

4.1

81% would recommend to a friend

(5,688 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Mar 8, 2026

ServiceNow

Recommend
CEO approval
Business Outlook

Pros

Great Benefits and company culture, competitive pay

Cons

Very political at times unfortunately

1.0
Mar 7, 2026

From Great to Worst

Recommend
CEO approval
Business Outlook

Pros

Office facilities, RSUs, salary, decent product.

Cons

Middle management behaviours have turned toxic and the culture now runs on fear and control. Most of the week is swallowed by forecast meetings, “urgent” daily monitoring, and performative activity reporting. Outcomes matter less than optics. Instead of enabling people to do their best work, the environment punishes initiative and rewards compliance. It’s exhausting, demotivating, and a poor use of anyone’s time

Viewing 154 - 156 of 5,688 Reviews

Glassdoor has 6,624 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.