ServiceNow reviews

4.1

81% would recommend to a friend

(5,670 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,670 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Apr 12, 2026

Pressure Cooker

Recommend
CEO approval
Business Outlook

Pros

Pay at Par with tier-3 companies Wellness holidays

Cons

QA job is long gone and merged with Dev but still doing QA tasks everyday but expectation is to do Dev work QA job is a pressure cooker here

4.0
Apr 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible working hours Great work culture Good Office

Cons

Less learning opportunity Career growth is less

2.0
Apr 10, 2026

Leadership are the demise of the company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good tech, market leader for ITSM

Cons

Used to be a rocket ship; now it’s survival mode. High pressure, low clarity, and leadership that feels removed from reality

Viewing 82 - 84 of 5,670 Reviews

Glassdoor has 6,604 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.