Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (373) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (64) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 779 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of flexibility" ((in 408 reviews)); "Benefits are good and fair" ((in 397 reviews)); "Good pay and worklife balance" ((in 259 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 46 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,688 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Jul 29, 2015

Great ride however extremely fast paced

Technical consultant

Recommend

CEO approval

Business Outlook

Pros

Fast paced (great for motivation and working on exciting projects) New projects all the time Good on CV

Cons

Fast paced (means you always running, never stopping for a week to review what you've done/learn so far) Poor Work/Life balance

1.0

Jul 24, 2015

Full of Politics

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

There are some good intelligent people like Fred Luddy, Pat Casey, Allan Leinwand in the company from whom you learn a lot.

Cons

No appreciation of work, Managers really don't know anything other than politics, No Work-Life balance, Work 9-6 and then take offshore calls as well in the night. No Promotions if you are not good at politics!

3.0

Jul 24, 2015

Good product, High Stress, Poor work life balance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free Friday lunch (oops that went away!), Really great product, but needs some work to be ready for the big time. The founder (Fred Luddy) is a legend. Very humble guy, father figure. The platform is a golden egg to do some explosive innovation and development, but the company culture holds people and hence innovation back CEO focused on the stock price (perhaps that is his job). Competitive pay, Quarterly bonus, Opportunity to move around and do different stuff, good mobility within the organization. Company has lots of opportunity to grow further

Cons

Stress level is just too high. Most of the times the exec staff are siting in their ivory tower (maybe counting their monthly stock sales money). HR is decent, but totally powerless - they mainly tow the line with the exec staff. Stories of abrupt firing and people disappearing one fine morning are really true. CEO's staff needs to understand that the enormous pressure they exert translates from them all the way down into the company and makes a very bad culture and one of zero loyalty. If the stock drops, people will leave so fast that you will have a stampede at the doors. Stock alone cannot build loyalty.

Viewing 5545 - 5547 of 5,688 Reviews

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